FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What is the exact address of Chengguo Hotel Shenzhen?
Answer: Chengguo Hotel is located at No. 2195 Hubei Road, Luohu District, Shenzhen, Guangdong, 515100, China. The hotel is situated in the heart of Luohu District, just 100 meters from Dongmen Pedestrian Street and 300 meters from Hubei Subway Station (Line 2).
2. How do I get to Chengguo Hotel from Shenzhen Bao’an International Airport?
Answer: From Shenzhen Bao’an International Airport, you can reach Chengguo Hotel by:
- Taxi: Approximately 45 minutes, costing around CNY 120-150
- Subway: Take Line 11 to Line 2, get off at Hubei Station (300m from hotel)
- Airport Shuttle: Available to Luohu District, then short taxi ride
- Hotel Pickup: Can be arranged through front desk (+86-755-83017777)
3. What are the check-in and check-out times at Chengguo Hotel?
Answer:
- Check-in Time: 14:00 (2:00 PM)
- Check-out Time: 12:00 (12:00 PM)
- Early Check-in: Subject to availability, may incur additional fees
- Late Check-out: Available upon request, additional charges may apply
- 24/7 Front Desk: Staff available anytime for arrivals/departures
4. Is there free Wi-Fi at Chengguo Hotel?
Answer: Yes, complimentary high-speed Wi-Fi is available throughout the entire property, including all guest rooms and public areas. The hotel uses fiber-optic internet infrastructure ensuring reliable connectivity for business and leisure travelers.
5. Does Chengguo Hotel have parking facilities?
Answer: Yes, public parking is available on-site at CNY 30 per day. Parking spaces are subject to availability, especially during peak seasons. Secure monitored parking with CCTV surveillance is provided for guest vehicles.
6. What types of rooms are available at Chengguo Hotel?
Answer: Chengguo Hotel offers 131 rooms across 8 floors with various options:
- VIP Rooms (20-35m²)
- Private Customized Theme Rooms
- Fashionable Double Bed Rooms with Kung Fu Tea Sets
- Standard Rooms with city views
- All rooms feature private bathrooms, air conditioning, flat-screen TVs, and daily housekeeping
7. Is breakfast included in the room rate?
Answer: Breakfast is available at additional cost:
- Adults: CNY 20 per person
- Children under 1.3m: Complimentary
- Restaurant: Chengguo Garden Restaurant
- Hours: 7:30 AM – 7:00 PM daily
- Cuisine: Cantonese, Chinese, Western, and Asian options
8. Does the hotel have a restaurant on-site?
Answer: Yes, Chengguo Garden Restaurant serves buffet-style meals featuring multiple cuisines. The restaurant is open from 7:30 AM to 7:00 PM. Additionally, 24-hour room service is available for in-room dining convenience.
9. Is Chengguo Hotel family-friendly?
Answer: Absolutely! The hotel welcomes families with:
- Complimentary children’s amenities (slippers, toothbrushes)
- Spacious rooms up to 35m² for family comfort
- Children eat free at breakfast (under 1.3m)
- Service robots that kids love
- Safe environment with 24-hour security
10. How far is Chengguo Hotel from Dongmen Pedestrian Street?
Answer: Chengguo Hotel is only 100 meters (2-minute walk) from Dongmen Pedestrian Street, one of China’s oldest and most popular shopping districts. Guests can easily access hundreds of shops, restaurants, and entertainment venues.
11. Which subway stations are near Chengguo Hotel?
Answer: Two major subway stations are within walking distance:
- Hubei Subway Station (Line 2): 300 meters (3-minute walk)
- Laojie Subway Station (Lines 1 & 3): 500 meters (5-minute walk) Both stations provide excellent connectivity to all areas of Shenzhen.
12. How far is Luohu Port (Hong Kong Border) from the hotel?
Answer: Luohu Port is approximately 2.6 kilometers from Chengguo Hotel, about 10 minutes by taxi or 15 minutes by subway. This makes the hotel ideal for travelers planning day trips to Hong Kong.
13. Does Chengguo Hotel offer business facilities?
Answer: Yes, comprehensive business facilities include:
- Conference rooms for various group sizes
- 24/7 business center with secretarial support
- High-speed Wi-Fi throughout the property
- Printing, copying, and fax services
- Translation services for international guests
- VIP express check-in/check-out
14. What unique services does Chengguo Hotel provide?
Answer: Standout services include:
- One-to-one butler service available 24/7
- Service robots for room deliveries
- Multilingual staff for international guests
- Tour and ticket booking assistance
- Taxi booking service through front desk
- Luggage storage for early arrivals/late departures
15. Is the hotel safe and secure?
Answer: Yes, Chengguo Hotel prioritizes guest safety with:
- 24-hour CCTV monitoring throughout the property
- Electronic keycard entry systems for rooms
- Professional security personnel on-site around the clock
- Fire alarm systems modern safety infrastructure
- In-room safes for valuables and documents
16. What payment methods are accepted at Chengguo Hotel?
Answer: The hotel accepts multiple payment options:
- Cash (Chinese Yuan/CNY)
- Credit Cards (Visa, MasterCard, UnionPay)
- Debit Cards
- Mobile Payment (WeChat Pay, Alipay)
- Corporate Accounts for business travelers
17. Can I book tours and tickets through the hotel?
Answer: Yes, the 24/7 front desk provides tour and ticket booking services including:
- Shenzhen city tours
- Hong Kong day trip arrangements
- Attraction tickets
- Transportation bookings
- Local restaurant recommendations
- Translation assistance for bookings
18. Does Chengguo Hotel have laundry facilities?
Answer: Yes, the hotel offers:
- On-site laundry room for guest use
- Laundry service available through front desk
- Same-day service for business travelers
- Dry cleaning arrangements available
- Iron and ironing board in all rooms
19. What is the guest rating for Chengguo Hotel?
Answer: Chengguo Hotel has an impressive 9.1 out of 10 rating from over 8,853 verified guest reviews on Trip.com. Key category scores include:
- Location: 9.3/10
- Service: 9.2/10
- Cleanliness: 9.0/10
- Comfort: 8.9/10
- Value: 9.0/10
20. How can I contact Chengguo Hotel for reservations or inquiries?
Answer: You can reach Chengguo Hotel through:
- Telephone: +86-755-83017777
- Website: https://chengguohotelshenzhen.com
- Trip.com: Available for online booking
- Email: Available through website contact form
- Address: No. 2195 Hubei Road, Luohu District, Shenzhen, Guangdong, 515100, China
- 24/7 Front Desk: Staff available anytime for assistance
Quick Reference Contact Card
Information | Details |
|---|---|
Hotel Name | Chengguo Hotel (Shenzhen Dongmen Laojie Shebu Subway) |
Address | No. 2195 Hubei Road, Luohu District, Shenzhen, Guangdong, 515100, China |
Phone | +86-755-83017777 |
Website | https://chengguohotelshenzhen.com |
Check-in | 14:00 (2:00 PM) |
Check-out | 12:00 (12:00 PM) |
Rating | 9.1/10 (8,853+ reviews) |
Star Rating | 3-Star |
Rooms | 131 rooms across 8 floors |
Opened | 2019 |